Every patient call answered. Every empty slot refilled.
Booking, moving, reminding and recovering appointments on your own numbers, in your patients’ language, written straight into your clinic system. Clinical questions go to your nurse with the story attached; the agent never improvises medical advice.
Calls become unresolved work. In healthcare, it sounds like this.
By nine the phones are ringing, the waiting room is full, and the third call goes to voicemail.
Every no-show costs us a chair-hour, and chasing them is nobody’s job.
Patients ask the same insurance question all day, and each one pulls a nurse off the floor.
Six jobs, inbound and outbound, finished end to end.
Not a menu of features. Pick a job and hear that exact call run just below.
Listen to how it handles the call, line by line.
Clinic front desk · Inbound · 2:14 · booked and confirmed. Scroll and watch what the agent says, what it does in your systems while it says it, and what happens when a person is needed.
Hi, I need to move my appointment to later this week.
Every action lands as it is said.
Healthcare & Clinics: the same call, seen from your systems. Nothing is typed up afterwards.
- Calendar checkedRead from and written to the live diary while the caller is on the line.0:45
- Booking moved · SMS sentSent from the same agent, tied to the same matter.1:29
- Team task created · callback bookedA person takes over with the story attached, or calls back at a booked time.2:14
0 of 3 actions written
The call ends. The matter doesn’t.
A patient’s matter doesn’t end when the call does. The same agent sends the reminder, receives the document and writes the follow-up, reading the live booking each time.
A reminder that checks the diary first.
The text is composed at send time from the live booking. If the slot was moved or cancelled, the reminder says so, or doesn’t send.
Hi Daniel, a reminder: Lina’s check-up is tomorrow at 10:00 with Dr Rahman. Reply 1 to confirm or 2 to move it.
1
Booking checked at 17:00 · still valid
Documents asked for, received, filed.
The patient asks for a referral letter and sends a new insurance card. The agent finds the right matter, sends the approved PDF and files what comes back.
Can you send my referral letter? And here’s my new insurance card.
Of course, Daniel. Your referral letter is attached, and I’ve added the new card to your file.
Referral-letter.pdfCard matched to the patient file
The summary they asked for, in their inbox.
The visit summary and invoice go out as the exact approved files, with honest delivery status. Bounces are reported, never guessed.
From Your business
Your visit summary and invoice
Hi Daniel, as discussed by phone, attached are Lina’s visit summary and the itemised invoice. Reply here if anything needs correcting.
Visit summary.pdf Invoice.pdfDelivered · opened
- 08:06 · Call · Early call to move Thursday’s cleaning. The clinic isn’t open yet. Slot moved in the diary and confirmation sent. Resolved by the agent. After hours.
- 08:41 · WhatsApp · Opening hours and parking question. Answered from the clinic’s approved information, with the map pin attached. Resolved by the agent. After hours.
- 09:12 · Call · New patient books a first consultation. Registered, insurance noted, intake form sent before the call ends. Resolved by the agent.
- 09:47 · Call · Reminder calls for tomorrow’s list. Confirmed or rebooked on the call; unanswered ones get a text that checks the diary. Resolved by the agent.
- 10:30 · Call · Pre-authorisation question the agent can’t confirm. It says so, takes the details and books the answer instead of guessing. Handed to the team: Billing callback · 11:15.
- 11:20 · SMS · Reminder text catches a moved slot. The live booking had changed, so the message was corrected before it was sent. Resolved by the agent.
- 12:40 · Call · Caller describes severe symptoms. Gives your emergency instruction and transfers live to the on-call nurse. Handed to the team: Live transfer · on-call nurse.
- 14:05 · WhatsApp · Referral letter requested. The approved PDF is sent to the right patient, and the request is logged. Resolved by the agent.
- 15:15 · Call · No-show from 14:30, rung within the hour. Reason noted, rebooked for Monday morning while the patient was still on the line. Resolved by the agent.
- 16:50 · Call · A family of three needs rescheduling. All three moved to one afternoon, one confirmation sent. Resolved by the agent.
- 18:22 · Call · After hours: wants a Saturday slot. Booked, confirmation sent, no morning backlog created. Resolved by the agent. After hours.
- 19:40 · Email · Insurer’s coverage letter arrives. Matched to the patient, attached to the record and queued for billing. Handed to the team: Billing task · tomorrow 09:30. After hours.
- 21:15 · Call · Parent describes a child’s fever. Details taken calmly, emergency guidance given, on-call nurse paged. Handed to the team: Nurse callback · 21:25. After hours.
Patient volume is the easy part. Patient trust is the job.
A clinic’s phone line carries private, sometimes frightening conversations. The agent is configured around that.
Verify before it shares
Identity is confirmed, with a date of birth or a recent visit, before a record is read out. Nothing private is said to a voicemail.
Clinical lines stay clinical
Triage, diagnosis and prescriptions stay with your clinicians. The agent recognises the topic, stops and hands over.
Consent and recording, your way
Recording notices, consent capture and retention follow GDPR and UK GDPR, set per site.
Every action on the record
What was asked, what was done and who was told, attached to the patient’s matter with the transcript.
One recall, three channels, no chasing.
A yearly check-up falls due. The agent works it across channels, and stops the moment the patient books.
Rings at the patient’s usual time, offers two slots from the live diary.
No answer: a short message with the two slots and ‘reply 1 or 2’.
A reminder only if still unbooked, and only after checking the diary.
Tries once more. If the patient has booked, everything stops.
Confirmation with the pre-visit form attached.
Works inside what your team already runs.
Your calendar, CRM and records stay the source of truth. The agent reads them and writes back during the call, so nothing is retyped.
All integrations
What changes for your team from the first week.
The phones stop being the bottleneck
Every caller gets an answer on the first ring, and the front desk looks after the people standing in front of it.
Empty chairs get refilled
Reminders, cancellations and no-shows are worked as they happen, so a freed slot is offered again the same day.
Clinicians are interrupted for clinical things
Insurance, directions, forms and rescheduling are finished by the agent. Anything clinical arrives with the story attached.
Built from the sample day on this page. Illustrative, not a measurement.
What buyers ask before they go live.
Something specific to your operation? Talk to the team or start a free trial.
No. It handles administration: bookings, reminders, cover questions and forms. Anything clinical goes to your nurse or clinician as a callback with the reason attached, and urgent symptoms get your emergency instruction and a live transfer.
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Enquiries, applications, documents and enrolment follow-ups for every intake.
See the agentHear it run one of your calls.
Call the agent yourself, start a free trial, or bring us your hardest workflow. Most teams are live in days.
