Reminders people actually answer, inside the rules.
Respectful reminders, payment plans and promise-to-pay tracking at scale, inside calling windows and consent rules, with every conversation recorded and every dispute routed to a person.
Calls become unresolved work. In collections, it sounds like this.
Our collectors spend the day reading the same script to people who don’t pick up.
One heavy-handed call becomes a complaint to the regulator.
Promises to pay are scribbled in notes, and nobody follows them up.
Six jobs, inbound and outbound, finished end to end.
Not a menu of features. Pick a job and hear that exact call run just below.
Listen to how it handles the call, line by line.
Payment reminder · Outbound · 2:19 · plan agreed. Scroll and watch what the agent says, what it does in your systems while it says it, and what happens when a person is needed.
Hello, may I speak with Daniel? This is Maya, calling about your account.
Every action lands as it is said.
Collections & Receivables: the same call, seen from your systems. Nothing is typed up afterwards.
- Identity check before any detailChecked before anything private is said or changed.1:00
- Verified · balance readRecord found or updated as it is said, not typed up afterwards.1:39
- Plan agreed · link sent · promise recordedPlan recorded inside your bands, with the promise tracked until it’s kept.2:19
0 of 3 actions written
The call ends. The matter doesn’t.
A reminder is only as good as the follow-through. The same agent confirms the plan in writing, reminds before it’s due, and stops the moment it’s paid.
The plan, in writing.
What was agreed, in the customer’s words, with a secure payment link and the dates.
Hi Daniel, as agreed: $60 today by this secure link, and $60 on the 20th. I’ll remind you the day before.
Payment plan.pdfPlan recorded · reminder scheduled
A reminder that checks the ledger first.
If the payment already arrived, no message goes out. If not, a short, polite reminder.
Reminder: your $60 instalment is due tomorrow. Pay securely here: [link]. If you’ve already paid, please ignore this.
Skipped automatically if already paid
A case the customer can read.
Collection pauses on the account, and the dispute acknowledgement goes out as an approved document.
From Your business
We’ve opened your dispute
We’ve paused collection on this account while we look into what you’ve told us. Your case reference and what happens next are attached.
Dispute acknowledgement.pdfCollection paused on the account
- 08:20 · Call · Early inbound: payment by secure link. Verified, link sent, ledger updated before the day’s calls begin. Resolved by the agent. After hours.
- 09:05 · Call · First batch of reminders. Within calling windows, in each customer’s language. Resolved by the agent.
- 09:50 · Call · Plan agreed within bands. Recorded and confirmed in writing before the call ended. Resolved by the agent.
- 10:35 · WhatsApp · Message after an unanswered call. A polite note with a payment link, only once. Resolved by the agent.
- 11:20 · Call · Customer says ‘I already paid’. Payment found in the ledger, reminders stopped. Resolved by the agent.
- 12:10 · Call · ‘I don’t owe this’. Collection stops immediately and a dispute is opened with the transcript. Handed to the team: Disputes team · tomorrow 10:00.
- 13:30 · Call · Promise-to-pay due today. A friendly call before the cut-off; payment link sent. Resolved by the agent.
- 14:40 · Call · Customer mentions a job loss. All pressure stops. Kind, brief, and passed to a hardship specialist. Handed to the team: Hardship specialist · 15:30.
- 15:55 · SMS · Reminders re-check the ledger. Paid accounts skipped, due ones sent. Resolved by the agent.
- 17:10 · Call · Missed promise: a respectful follow-up. New date offered without pressure; the record updated. Resolved by the agent.
- 18:35 · Call · After hours: payment by link. Paid and receipted at the customer’s convenience. Resolved by the agent. After hours.
- 20:10 · Email · Customer asks for a statement. Found, sent as the original document. Resolved by the agent. After hours.
- 21:30 · Call · Distressed caller. Calm, no collection talk, and a specialist asked to call. Handed to the team: Specialist · 09:00. After hours.
Works inside what your team already runs.
Your calendar, CRM and records stay the source of truth. The agent reads them and writes back during the call, so nothing is retyped.
All integrations
What changes for your team from the first week.
More promises are kept
Every promise is recorded, reminded and followed up the same way, so the plan survives the week.
Conduct risk goes down
Every call follows the same rules, is recorded and scored, and disputes and hardship leave collections at once.
Collectors do the hard conversations
Routine reminders are finished by the agent. Your people take the calls that need judgement and care.
Built from the sample day on this page. Illustrative, not a measurement.
What buyers ask before they go live.
Something specific to your operation? Talk to the team or start a free trial.
Yes. Calling windows, consent, do-not-call lists and frequency caps are enforced per campaign under GDPR and UK GDPR.
Related industries, same engine, different front desk.
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See the agentHear it run one of your calls.
Call the agent yourself, start a free trial, or bring us your hardest workflow. Most teams are live in days.
