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VoiFlow
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Channel · Voice

Real calls on real numbers, answered on the first ring.

Voice is where VoiFlow started and where it is strongest. It answers, makes calls, does the work while the caller is still talking, and hands over to a person with the whole story attached.

Call Aina nowHave it call me
Aina, a VoiFlow agent, on a live call
Live callAnswered on ring 1
Booking movedWritten while speaking
Warm handoffThe story comes along
PickupFirst ring
Languages30+
Hours24 / 7
HandoffWarm, with context
Hear it before you read more

Live lines in three regions. Pick one and call.

Malaysian English and Manglish, switching into Bahasa Malaysia mid-sentence, the way people actually talk.

Both directions

Voice that starts and answers.

Whoever speaks first, it is one matter. Inbound and outbound share the same memory, files and promises.

Inbound

  1. 01Answers 24/7 on your existing numbers
  2. 02Verifies, books, resolves and writes back
  3. 03Warm handoff with the full story

Outbound

  1. 01Campaigns inside calling windows
  2. 02Callbacks at the time the customer named
  3. 03Voicemail that discloses nothing private
A real call, line by line

Every action tag is something that happened in your systems.

  • 01It listens and acts at onceThe tags under the agent's lines are work completed during the call: a calendar checked, a booking moved, a text sent.
  • 02It keeps what was promisedA promise made on the call becomes a task with an owner. Nothing relies on someone remembering.
  • 03It hands over with the storyWhen a person takes over, they already know who is calling, what was agreed and what to suggest.
LAina · front desk 00:73

Hi, can I change my appointment to Thursday ah?

Can, no problem. Thursday got 10:30 or 3pm, which one you prefer?

Calendar checked

3pm lah, after lunch.

Okay done, Thursday 3pm with Dr Lim. I WhatsApp you the confirmation now.

Booking moved · WhatsApp sent

Eh, my panel insurance can use or not?

I check with our billing team first, they call you back before 5 today. Jumpa Khamis!

Team task created · callback booked
Starts with themAnswers 24/7 on your existing numbers
Or starts with youCampaigns inside calling windows
Built for the call

Four things voice does that a bot cannot.

The voice engine is the same one behind every other channel. These are the parts you hear.

While it talks

It reads the caller and chooses its next move.

Mood, hesitation, urgency and trust shape every turn. Tap a move to see why it chose it.

Live call · signalsupdates every turn
Honestly, I'm not sure I trust booking over the phone.
That's fair. You'll get a text the moment it's booked, and you can change it any time up to a day before.
Mood42
Hesitation78
Urgency20
Trust28
Next move

Trust is low and hesitation is high, so it reassures before it asks for anything.

Continuity

When Voice isn't enough, the matter moves on.

The same agent picks the conversation up on another channel, with the facts, the files and the promises intact.

Voice WhatsApp

Missed or finished, the call can continue on WhatsApp: a brochure, a location pin, a confirmation.

WhatsApp
Voice SMS

A booking is confirmed by text, and the text checks the live booking before it sends.

SMS
Voice Email

Longer answers, quotes and contracts follow by email, with the original attachment.

Email
The honest part

What Voice never does.

  • Reads a script at a caller
  • Makes a promise it cannot track
  • Calls outside the window you set
  • Hangs up on a caller who is mid-sentence
Call it now · Malaysia line+60 3 2774 4929

Hear it run one of your calls.

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