Voice operations at the scale of a nation.
Built for national service desks, large contact centres and regulated programmes. Your own numbers or inside your PBX, hosted in-country, governed by your rules, and live in days, not quarters.
- LicensingArabic · English
412412 0:06 - Billing and paymentsEnglish · Urdu · Hindi
376376 0:10 - Health appointmentsArabic · Tagalog
292292 0:06 - Transport permitsEnglish · Bengali
224224 0:11 - Complaints12 languages
177177 0:15
Fourteen days from kickoff to a full rollout.
No eighteen-month programme. We configure, connect and test with you, and your first agent takes real calls on Day 3.
- Day 0
Kickoff
One working session with your operations and IT leads. We agree the first journey, who owns it, and what a good call sounds like.
Scope agreedOwners namedFirst journey chosenTest line booked - Day 1
Numbers connected
Your lines are connected: new numbers from us, or your existing ones through SIP or your PBX or CCaaS. Nothing changes for callers yet.
+60 3 2774 4929New numberYour existing numbersSIP or PBX - Day 3
First agent on real calls
Your agent answers real callers on the first journey, with your team watching live and one tap away from taking over.
Aina · live callYour team can listen in - Day 7
Integrations writing back
Bookings, tickets and promises land in your calendar, CRM and case system as they are said, with approvals where you want them.
Booking→CalendarTicket→Case systemPromise→Team task - Day 14
Full rollout across channels
Every journey and line live, WhatsApp, SMS and email joined to the same customer record, and your supervisors running the day from the command centre.
VoiceWhatsAppSMSEmail
Tested on your own phone before go-live. If the Day 3 call does not sound right, we change it before a single caller hears it. You approve every journey before it carries real traffic.
Every queue. Every live call. One supervisor.
Watch the whole operation at once. When a call needs a human, you hear about it, listen in, and take over without the caller hearing a seam.
“This bill is double what I paid last year.”
“Understood. I am flagging it for a review and a callback today.”
- Multiple queuesService lines, languages and departments side by side, each with its own waiting time.
- Live calls, live toneSee who is talking to whom, how long, and how the caller sounds, as it happens.
- Takeover with the storyThe human sees the full conversation so far. The caller never repeats themselves.
Everything it does runs inside your rules.
Large organisations do not need a smarter bot. They need one they can govern, audit and switch off. That is what the control layer is for.
- 01Roles and permissions
Per team, per queue, per action. Decide who can listen, steer, approve, export or change the agent.
- 02A full audit trail
Every call, edit, approval and takeover is recorded: who did what, when, and what the caller heard.
- 03Approvals before it acts
The agent asks before it goes beyond its rules. Your people approve, modify or deny in one tap.
- 04Single sign-on
SAML and OIDC with your identity provider, so access follows your joiners, movers and leavers.
- 05Residency per region
Each region's calls, recordings and transcripts stay in that region, with the subprocessors listed.
- 06In-country hosting
Dedicated capacity inside your country for programmes that require it, with your own keys if your policy says so.
Your data stays where your rules say.
In-country in Malaysia
Singapore-region hosting available for programmes that span Southeast Asia.
- Calls, recordings and transcripts stay in region
- Backups, logs and analytics stay in region
- Every subprocessor listed and region-locked
- Your own encryption keys, if your policy needs them
Your numbers, your PBX, or a mix.
Native, integrated with your PBX or CCaaS, hybrid, or private. Choose how calls reach VoiFlow; everything after that works the same.
New lines, campaigns and the fastest go-live.
- Numbers in every region you serve
- Nothing to install on your side
- Move your existing lines over when ready
Tell us what you run. We will tell you how fast.
Enterprise and government programmes are scoped, not shelved. Tell us your sector and volume and a named person replies within one working day.
- 1A 30-minute scoping callWe learn your journeys, volumes and systems.
- 2A test call on your own phoneYou hear your agent before anything goes live.
- 3A rollout plan with datesDay 0 to Day 14, with who does what.
- Security questionnaires completed for you
- Data processing agreement and data-flow diagrams
- Architecture walkthrough with your security team
- A pilot scope and contract pack your procurement team can use
- A named person from first call to go-live
Start the conversation
Prefer to hear it first? Call +60 3 2774 4929 or start free.
Hear your own operation, answered.
Give us your hardest journey. We will have an agent running it on your phone before your next review meeting.
