‘Where’s my parcel?’ answered before it’s asked twice.
Tracking, redelivery, address confirmation and driver coordination at peak volume, reading live status from your system and the carrier, and booking the fix while the customer is still on the line.
Calls become unresolved work. In logistics, it sounds like this.
Peak season: every delayed parcel becomes three calls, and drivers can’t get through to dispatch.
Customers aren’t home, and we only find out when the driver is outside.
Drivers phone customers from their own mobiles. We have no record of what was said.
Six jobs, inbound and outbound, finished end to end.
Not a menu of features. Pick a job and hear that exact call run just below.
Listen to how it handles the call, line by line.
Delivery support · Inbound · 1:52 · redelivery booked. Scroll and watch what the agent says, what it does in your systems while it says it, and what happens when a person is needed.
Hi, I missed my delivery today. Can it come tomorrow?
Every action lands as it is said.
Logistics & Delivery: the same call, seen from your systems. Nothing is typed up afterwards.
- Consignment found · route slots checkedOnly slots the route can really serve are offered.0:37
- Address changed · access note addedRecord found or updated as it is said, not typed up afterwards.1:15
- Redelivery booked · driver notifiedThe instruction is on the driver’s manifest before the route is built.1:52
0 of 3 actions written
The call ends. The matter doesn’t.
Most failed deliveries are information problems. The same agent keeps the customer and the driver informed, and sends the proof when the job is done.
The message that stops failed deliveries.
The customer is told the parcel is close and can change where it’s left. The driver sees the answer before arriving.
Your parcel is 20 minutes away. Reply if you need to change where it’s left.
Reception is fine.
Driver sees the instruction before arriving
Delay notices only when it changed.
A short notice goes out only when a slot actually moved, with the new window rebuilt from the route.
Your delivery has moved to 13:00 to 16:00 because of weather. No action needed. Reply 2 to rebook.
Window rebuilt from the live route
The proof, as the original.
The signed proof of delivery goes to the right contact as the exact document, with delivery status reported honestly.
From Your business
Delivered: proof of delivery
Your parcel was delivered today at 10:42 and signed for by reception. The proof of delivery is attached.
Proof of delivery.pdfDelivered · opened
- 08:04 · Call · Customer asks where a parcel is. Found, true status and next scan read, link sent. Resolved by the agent.
- 08:45 · Call · Address confirmation for the first route. Access codes and safe places captured for each stop before the drivers leave. Resolved by the agent.
- 09:20 · Call · Driver calls: no answer at the gate. The agent rings the customer for the driver and relays the answer. Resolved by the agent.
- 10:10 · SMS · Photo of a damaged box. Exception opened with the photo attached, customer told what happens next. Handed to the team: Claims desk · 13:00.
- 11:30 · Call · Redelivery to a different address. Changed and booked, driver told. Resolved by the agent.
- 12:40 · SMS · Delay notice for a weather-hit route. Sent only to affected stops, with rebuilt windows. Resolved by the agent.
- 13:55 · Call · Customs hold on an international parcel. Explained honestly. The agent doesn’t promise release dates it can’t keep. Handed to the team: Customs desk · tomorrow 09:00.
- 15:15 · Call · Reschedules a failed attempt. New slot agreed on the call, driver’s list updated. Resolved by the agent.
- 16:30 · Email · Business customer requests a pickup. Details captured, pickup booked, confirmation sent. Resolved by the agent.
- 17:45 · Call · Parcel marked delivered but not received. Details and photos taken; a claim is opened, never dismissed. Handed to the team: Investigation · tomorrow 10:00.
- 19:10 · Call · After hours: parcel status. Answered at once, no queue. Resolved by the agent. After hours.
- 20:30 · SMS · Customer asks to hold the parcel at the depot. Changed in the system and confirmed in writing. Resolved by the agent. After hours.
- 21:45 · Call · Driver reports a blocked access road. Route note logged, customers on the route re-timed. Resolved by the agent. After hours.
Works inside what your team already runs.
Your calendar, CRM and records stay the source of truth. The agent reads them and writes back during the call, so nothing is retyped.
All integrations
What changes for your team from the first week.
Peak season stops flooding the phones
Status and redelivery calls are finished by the agent, so the team looks after real exceptions.
More first attempts succeed
Addresses and access notes are confirmed before the driver is outside the door.
Drivers have one number
Every driver call is connected, relayed or recorded, and nothing is said off the record.
Built from the sample day on this page. Illustrative, not a measurement.
What buyers ask before they go live.
Something specific to your operation? Talk to the team or start a free trial.
Yes. Drivers call one number, and the agent connects them, relays a message or records the exchange against the consignment.
Related industries, same engine, different front desk.
Automotive & Dealerships
Service bookings, test drives and recall outreach for every showroom.
See the agent
Retail & Ecommerce
Order status, returns, delivery changes and win-back calls without the queue.
See the agent
Restaurants & Events
Tables, private events and catering enquiries answered during the dinner rush.
See the agentHear it run one of your calls.
Call the agent yourself, start a free trial, or bring us your hardest workflow. Most teams are live in days.
