Never miss a table during the dinner rush.
Reservations, private events, catering quotes and waitlist calls answered while your team is plating, with the table booked, the dietary notes taken and the confirmation sent.
Calls become unresolved work. In restaurants, it sounds like this.
Friday at eight the phone rings out, and every call is a table we could have filled.
Private-event enquiries land in the middle of service and are cold by Monday.
A few no-shows on a full book cost us the night.
Six jobs, inbound and outbound, finished end to end.
Not a menu of features. Pick a job and hear that exact call run just below.
Listen to how it handles the call, line by line.
Reservations · Inbound · 1:31 · table booked. Scroll and watch what the agent says, what it does in your systems while it says it, and what happens when a person is needed.
Hi, thank you for calling. This is Maya. How can I help?
Every action lands as it is said.
Restaurants & Events: the same call, seen from your systems. Nothing is typed up afterwards.
- Availability checked · party of sixRead from and written to the live diary while the caller is on the line.0:39
- Table booked · dietary note · occasion notedBooked in the table system, with the note on the kitchen’s ticket.1:05
- Confirmation sentSent from the same agent, tied to the same matter.1:31
0 of 3 actions written
The call ends. The matter doesn’t.
A booking is a promise to a table of people. The same agent confirms it, lets guests move it, and brings the unhappy ones back to the manager.
A reminder that lets them move it.
Guests confirm or change the time in one reply. A cancelled table is released straight to the waitlist.
Hi Jordan, looking forward to seeing you tomorrow at 7:45, table for six. Reply 1 to confirm or 2 to change the time.
1
Released to the waitlist automatically if cancelled
The proposal draft, from the approved menu.
The menu options and room details for the guest’s date go out as the approved current files.
From Your business
Your private dining proposal
Thanks for your enquiry. Attached are the approved menu options and room details for your date. Our events manager will call to talk through them.
Private dining menu.pdfMenu version checked at send time
A thank-you with a way back.
If anything wasn’t right, the reply goes to the manager the same night, with the booking attached.
Thank you for celebrating with us. If anything wasn’t right, reply here and the manager will see it tonight.
Replies routed to the manager
- 08:20 · Call · Early call for a Saturday table. Booked before the restaurant opens. Resolved by the agent. After hours.
- 09:40 · Email · Corporate lunch enquiry. Date, headcount and budget captured, menu options attached. Handed to the team: Events lead · 14:00. After hours.
- 10:30 · Call · Allergen question about the lunch menu. Answered from the approved allergen sheet, with the source stated. Resolved by the agent.
- 11:45 · Call · Three bookings in ten minutes while the team plates. All booked, confirmations sent, no one left on hold. Resolved by the agent.
- 12:50 · SMS · Event planner sends a venue brief. Matched to the enquiry and acknowledged in the same thread. Resolved by the agent.
- 14:10 · Call · Confirmation calls for tonight’s large parties. Confirmed or moved on the call, headcounts updated. Resolved by the agent.
- 15:30 · Call · Catering quote for fifty guests. Brief taken, quote drafted from approved menus, tasting offered. Handed to the team: Catering manager · tomorrow 10:00.
- 17:05 · SMS · Reminders that offer to move bookings. Rebuilt from the live book; moved tables go straight to the waitlist. Resolved by the agent.
- 18:40 · Call · Table for two now. Honest wait time quoted, message sent when the table is ready. Resolved by the agent.
- 19:35 · Call · A cancelled table is released. Offered to the waitlist and filled within minutes. Resolved by the agent.
- 20:20 · Call · Complaint about last week’s service. Heard out and recorded, with the booking attached. Handed to the team: General manager · tomorrow 11:00.
- 21:10 · Call · Birthday cake request for tomorrow. Taken to the kitchen as a note on the booking. Resolved by the agent.
- 21:55 · Call · Lost property question. Details recorded for the morning. Handed to the team: Duty manager · 10:00.
Works inside what your team already runs.
Your calendar, CRM and records stay the source of truth. The agent reads them and writes back during the call, so nothing is retyped.
All integrations
What changes for your team from the first week.
The rush stops costing bookings
Every call is answered while the team is plating, and the table is booked before the guest hangs up.
Event leads don’t go cold
Enquiries arrive as a complete brief with the right menu attached, the same day.
Fewer empty tables
Confirmations and reminders let guests move or cancel, so the waitlist fills the gap.
Built from the sample day on this page. Illustrative, not a measurement.
What buyers ask before they go live.
Something specific to your operation? Talk to the team or start a free trial.
It books against live availability in your reservation tool and your calendar, and confirms by message. If there’s no connector, it works through a shared diary.
Related industries, same engine, different front desk.
Home & Property Services
Maintenance requests, emergency dispatch and technician scheduling.
See the agent
Hotels & Hospitality
Reservations, guest requests and upsells in every guest’s way of speaking.
See the agent
Retail & Ecommerce
Order status, returns, delivery changes and win-back calls without the queue.
See the agentHear it run one of your calls.
Call the agent yourself, start a free trial, or bring us your hardest workflow. Most teams are live in days.
