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Use case · Collections

Reminders and payment plans, within the rules.

Calls at the right time, in the right language and tone, agrees plans inside your bands, tracks every promise, and sends disputes and hardship to people.

Call AinaWatch the job run
How the job runs

Collections, start to finish.

01

Calls inside the rules

Windows, consent and caps per list, under local law.

Live job logPlans in a single call
  1. Hour 1Calls go out in calling windows, at times that work.
  2. On the callA plan is agreed inside your bands and sent in writing.
  3. Day before dueA reminder checks the ledger before it sends.
  4. On a disputeCollection stops and a person takes over.
Promises kept, risk down.
The job, with and without

Collections: the same job, two very different days.

Reminders and payment plans, within the rules.

Weeks, with complaints
  1. Day 1Collectors read the same script to a long list.
  2. Day 3Most don’t pick up. Some complain.
  3. Day 8Promises to pay sit in notes, unchased.
  4. Day 15The account has aged a month with no resolution.
Conduct risk and missed cash.

Switch to compare. Illustrative flow of a typical job, not a measurement.

Hear it

What it sounds like, and what it does while it talks.

Every action tag is a real write into your systems, made during the call, not afterwards.

Beyond the call. The plan arrives in writing straight after the call, and each reminder re-checks the ledger so a paid account is never chased.

AAina · Payment planOutbound · 1:52 · plan agreed

Hello, may I speak with Faizal? This is Aina, calling about your account.

Speaking.

Thanks. This call may be recorded. Could you confirm your date of birth first?

Identity check

Fourteenth of June, 1990.

Thank you. Your RM510 instalment is overdue. Could you pay half now and half on the 20th?

Plan offered inside bands

Yes, that works.

Both directions

Inbound and outbound, one agent, one record.

inbound

Inbound payments

  • Takes payment by secure link, never by spoken card details
  • Recognises disputes and stops collecting
  • Hears hardship and passes it on kindly
outbound

Outbound reminders

  • Right time, right language, right tone
  • Plans inside your bands, confirmed in writing
  • Promise-to-pay reminded and followed up
Best fit

Where it works hardest, by industry.

Banking & Financial Services

Cards and loans, inside regulation.

Industry page

Insurance

Premiums followed up, politely.

Industry page

Collections & Receivables

The whole receivables conversation.

Industry page

Telecom & Utilities

Bills settled before they age.

Industry page
Call it now · Malaysia line+60 3 2774 4929

Hear it run one of your calls.

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