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Use case · Identity Verification

Verify callers before anything sensitive.

Confirms who is calling using your rules, before any account detail is said or changed, and ends politely, without hints, when a check fails.

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How the job runs

Identity Verification, start to finish.

01

Applies your rules

Checks and order set per product, per risk level.

Live job logUnder a minute
  1. 0:00The caller states their purpose.
  2. 0:20Your checks run in order: date of birth, one-time code, ID digits.
  3. 0:45Only then is anything read out or changed.
  4. On a failThe call ends politely, with nothing revealed.
The same checks on every call.
The job, with and without

Identity Verification: the same job, two very different days.

Verify callers before anything sensitive.

Inconsistent every day
  1. 0:00A caller asks for an account detail.
  2. 0:30Each agent verifies differently, or skips a step on a busy day.
  3. Week 2A quality sample catches a miss.
  4. Month 3An audit asks how often it happens.
Verification that depends on the agent.

Switch to compare. Illustrative flow of a typical job, not a measurement.

Hear it

What it sounds like, and what it does while it talks.

Every action tag is a real write into your systems, made during the call, not afterwards.

Beyond the call. A one-time code goes by SMS or WhatsApp, and the confirmation of the action follows in writing, with nothing sensitive in the text.

AAina · Identity checkInbound · 0:49 · verified

I’d like to know my current balance.

Of course. First I need to verify you. Please give me your date of birth, and the code I’m sending to your registered mobile.

Checks started · code sent

Second of March, 1988. The code is 481902.

Thank you, Faizal, you’re verified. Your current balance is RM7,820.

Verified · balance read

Thanks.

Both directions

Inbound and outbound, one agent, one record.

inbound

Before any sensitive call

  • Checks in the order you choose
  • Hard stop on failure, with nothing revealed
  • No spoken card details, ever
outbound

Before an outbound conversation

  • Confirms they are the right person before details
  • Leaves nothing private on voicemail
  • Retries on a safer channel
Best fit

Where it works hardest, by industry.

Healthcare & Clinics

Patient records shared only with the patient.

Industry page

Banking & Financial Services

Cards, accounts and loans, verified first.

Industry page

Government & Public Services

Citizen cases verified before recall.

Industry page

Insurance

Policy and claim details released safely.

Industry page
Call it now · Malaysia line+60 3 2774 4929

Hear it run one of your calls.

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