Call every enquiry while it’s warm. Book the viewing first.
Portal leads, launch lists and open-house callers get a real conversation within minutes, qualified, with a viewing in the diary and the brochure on their phone before the call ends.
Calls become unresolved work. In real estate, it sounds like this.
A lead comes in at nine at night. By the time we call at ten the next morning, they’ve booked three other viewings.
Launch week means thousands of registrations and a team of six. Most of them never hear from us.
My agents spend half the day asking ‘budget, timeline, bedrooms’ instead of showing homes.
Six jobs, inbound and outbound, finished end to end.
Not a menu of features. Pick a job and hear that exact call run just below.
Listen to how it handles the call, line by line.
Lettings agency · Inbound · 2:02 · viewing booked. Scroll and watch what the agent says, what it does in your systems while it says it, and what happens when a person is needed.
Hiya, is the two-bed on Clarence Road still available?
Every action lands as it is said.
Real Estate & Property: the same call, seen from your systems. Nothing is typed up afterwards.
- Diary checkedRead from and written to the live diary while the caller is on the line.0:41
- Viewing booked · SMS sentSent from the same agent, tied to the same matter.1:21
- Team task created · callback bookedA person takes over with the story attached, or calls back at a booked time.2:02
0 of 3 actions written
The call ends. The matter doesn’t.
Most leads don’t pick up on the first try. The same agent carries the enquiry across channels, so the viewing gets booked on whichever one the buyer answers.
The brochure is on their phone before they notice the missed call.
No answer, no voicemail guessing. A message with the brochure and floor plan arrives, and the agent offers a better time to call.
Hi Sophie, sorry we missed you. Here’s the brochure and floor plan for the two-bedroom you asked about. I’ll try you again tomorrow at 6pm unless there’s a better time.
Two-bed brochure.pdfAfter 7 is better.
Next call moved to 7:15pm
‘Can you email it too?’ Done, and the call stays booked.
The same agent sends the exact approved payment-plan sheet by email. Superseded versions are held back, so nobody quotes an old plan.
From Your business
Payment plan · Unit 1408
Hi Sophie, as promised, here is the current payment plan for Unit 1408. If you’d like to talk it through, Tom can call you tomorrow morning.
Payment-plan v3.pdfv2 held back · current revision sent
A reminder that reads the diary.
If the viewing was moved or the unit sold, the message says so. If not, it confirms with one reply.
Reminder: your viewing is tomorrow at 11:00 with Tom. Reply 1 to confirm or 2 to move it.
1
Diary checked · slot still held
The follow-up that doesn’t wait for Monday.
A thank-you and one clear next step. If they ask to hold the unit, a task lands with the sales director.
Thanks for coming today, Sophie. Shall I hold the unit for 48 hours while you talk it over?
Yes please.
Hold requested · task to sales director
- 08:15 · WhatsApp · Overnight portal lead asks if the unit is still available. Answered from live inventory, viewing offered, before anyone is at their desk. Resolved by the agent. After hours.
- 08:55 · Call · Overnight leads rung before the sales team arrives. Unanswered ones get the brochure by message and a time for the next call. Resolved by the agent. After hours.
- 09:40 · Call · Caller from a roadside sign asks about service charges. Answered from the listing data, viewing booked. Resolved by the agent.
- 10:30 · Call · Registration qualified: timeline, budget range, purpose. Written to the lead as fields the team can filter. Resolved by the agent.
- 11:15 · Call · Buyer wants to negotiate the price. The agent doesn’t negotiate. It records the offer and gets a senior agent to call. Handed to the team: Senior agent call · 11:45.
- 12:20 · Email · Buyer replies ‘send the floor plan’ to the brochure email. Found the right enquiry, attached the plan, replied in the same thread. Resolved by the agent.
- 13:30 · Call · Three Saturday viewings booked across three diaries. Each against the right agent’s real availability. Resolved by the agent.
- 15:05 · SMS · Viewing reminder catches a moved appointment. One viewing had moved, so the message was corrected before it went. Resolved by the agent.
- 16:40 · Call · Landlord asks to list a flat. Details taken, valuation requested. Handed to the team: Valuations team · tomorrow 10:00.
- 18:10 · Call · Evening call to a lead who asked for after work. Kept the time they named. Viewing booked for the weekend. Resolved by the agent.
- 19:35 · Call · After hours: investor asks about yields on the launch. Interest and budget band captured; a call is booked for the morning. Handed to the team: Sales director · 09:30. After hours.
- 20:50 · WhatsApp · Voice note asking about parking. Understood and answered in writing from the listing. Resolved by the agent. After hours.
- 21:40 · Call · Tenant locked out at night. Recognised as urgent, the on-call maintenance line is engaged. Handed to the team: Maintenance on-call · now. After hours.
Built for launch week, and every week after.
Developers and large agencies need volume without losing control of what was promised to whom.
Calling windows and consent
Campaigns respect local calling hours, consent and do-not-call lists under UK GDPR and Ofcom, per list and per region.
Inventory you can trust
Only live availability and the current approved plan are quoted. Superseded sheets are held back.
Your closers on the right calls
Hot leads and price talks go to a named agent with the whole story, not a cold transfer.
One record per buyer
Every call, message and file lands on the buyer’s matter, whichever channel they used.
From web enquiry to booked viewing.
A buyer fills in a form at lunchtime. By the evening the viewing is booked, across three channels, without a human touching it.
Rings within minutes of the form, qualifies, offers two viewing slots.
Brochure and floor plan, plus ‘I’ll try again tomorrow at 6’.
Sends the approved plan by email; the planned call stays in the diary.
The retry call is answered. Viewing booked against the agent’s real diary.
A reminder that checks the diary before it sends.
Works inside what your team already runs.
Your calendar, CRM and records stay the source of truth. The agent reads them and writes back during the call, so nothing is retyped.
All integrations
What changes for your team from the first week.
Every lead gets a real call
Portal, web and ad leads are rung in minutes, in the buyer’s language, instead of waiting for the next free agent.
Salespeople sell
Qualification, scheduling and chasing are done. Your agents turn up to booked viewings with the notes already written.
Launches stop being a staffing problem
A registration list is worked inside calling windows, with every outcome recorded against the buyer.
Built from the sample day on this page. Illustrative, not a measurement.
What buyers ask before they go live.
Something specific to your operation? Talk to the team or start a free trial.
Yes. It opens in the buyer’s preferred language and switches if they do. Names, areas and developments are said the way people actually say them.
Related industries, same engine, different front desk.
Home & Property Services
Maintenance requests, emergency dispatch and technician scheduling.
See the agent
Banking & Financial Services
Verified account servicing, card and loan enquiries, with compliant records.
See the agent
Hotels & Hospitality
Reservations, guest requests and upsells in every guest’s way of speaking.
See the agentHear it run one of your calls.
Call the agent yourself, start a free trial, or bring us your hardest workflow. Most teams are live in days.
