Fewer no-shows, more confirmations.
Reminders that call or message at the right moment, read the live booking before they send, and let people confirm, move or cancel with one reply.
Reminders & Follow-ups, start to finish.
Reads the live booking
No reminder for a slot that has moved or been cancelled.
- Day beforeCalls and messages go out together, in each person’s language.
- Within minutesEvery reply confirms, moves or cancels the booking in the diary.
- Same dayFreed slots are offered to the waitlist.
- After a missNo-shows are rung within the hour and rebooked.
Reminders & Follow-ups: the same job, two very different days.
Fewer no-shows, more confirmations.
- Day beforeStaff start dialling down the list.
- Mid-afternoonHalf don’t answer, and nobody has time to retry.
- Appointment timeAn empty chair, and a booked-out day.
- AfterNobody rebooks the missed ones.
Switch to compare. Illustrative flow of a typical job, not a measurement.
What it sounds like, and what it does while it talks.
Every action tag is a real write into your systems, made during the call, not afterwards.
Beyond the call. A reminder is a message first and a call second: SMS or WhatsApp, with a call for the ones who don’t answer.
Hello, Sophie, it’s Maya calling to confirm your appointment tomorrow at 10. Is that still good?
Actually, can I move it to the afternoon?
Of course. I have 2:30 or 4. Which suits you?
Diary checked2:30.
Moved to tomorrow at 2:30. I’ve sent the new confirmation on WhatsApp. See you then.
Booking moved · confirmation sentInbound and outbound, one agent, one record.
When they reply
- Understands ‘can we do later?’ and ‘I can’t make it’
- Finds a new slot and moves the booking
- Confirms in writing
Reminders that work
- Calls or messages ahead, per your rules
- Only after checking the booking is still valid
- Second try on a second channel, then stops
Where it works hardest, by industry.
Hear it run one of your calls.
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