Careers
Build the voice of operations.
26 open roles across four cities. We are expanding aggressively. If you like hard problems with a real phone ringing at the end of them, come and build the operating layer for business calls with us.
Why join
Work that ends with a ringing phone.
01
Real calls, real consequences
Your work ends with a phone ringing in a clinic, a ministry or a showroom. You hear what you built the same day.
02
Growing fast, on purpose
We are opening roles in four cities at once. Early people shape the product, the playbook and the team around them.
03
Senior by default
Small teams with real ownership. No layers between the person who sees the problem and the person who ships the fix.
04
Shipped weekly, used daily
Releases reach live lines every week. On Friday you can listen to customers using what you shipped on Monday.
How we work
Six habits we hire for and hold ourselves to.
- 01
Finish the work
A call is not done when it ends. It is done when the promise made on it is kept.
- 02
Sound like the customer
Local names, local phrasing, local manners. Precision in how people actually speak.
- 03
Say it plainly
Short sentences, honest numbers, no theatre. This goes for code, docs and sales.
- 04
Own the outcome
Whoever notices the problem owns it until a customer would say it is fixed.
- 05
Earn trust in public
Be straight about what works and what does not yet. Trust compounds, and so does the opposite.
- 06
Respect the caller's time
Every second on the line belongs to a person. Spend it like it is theirs.
Open roles
26 openings across four cities.
Every role is open to people who can work from the city listed, or the remote region where it says so. Do not see yours? Write to us anyway.
- Hiring nowDubai8 open roles
- Hiring nowKuala Lumpur5 open roles
- Hiring nowLondon5 open roles
- Hiring nowNew York5 open roles
Plus three remote roles across the GCC and Southeast Asia.
What you will do
- Tune how quickly and naturally the agent answers on real carrier lines
- Trace a bad call from audio to cause, then fix it for every customer
- Sit next to the people who listen to calls all day
What you bring
- Years of production work on streaming audio or realtime systems
- Comfort with WebRTC, codecs and jitter, and a good ear for what sounds wrong
- Habit of measuring before changing anything
What you will do
- Run SIP trunks, number routing and caller ID with local carriers
- Debug one-way audio, dropped calls and odd carrier behaviour
- Bring new countries and numbers online
What you bring
- Hands-on SIP experience with Asterisk, FreeSWITCH or similar
- Packet captures do not scare you
- Patience for carrier support queues
What you will do
- Evaluate and improve recognition on Gulf dialects over phone-quality audio
- Build test sets from real calls, with consent and care
- Work with Arabic conversation designers on what to fix first
What you bring
- Practical speech or NLP experience, ideally with Arabic
- Fluent Arabic or deep familiarity with Gulf dialects
- Taste for evidence over leaderboard numbers
What you will do
- Measure recognition on code-switched Malaysian calls
- Improve names, numbers and addresses, the parts that break most
- Ship model changes safely to live lines
What you bring
- Experience training or evaluating speech or language models
- Working knowledge of Bahasa Malaysia and Malaysian English
- Comfort running your own experiments end to end
What you will do
- Design the call, task and messaging services that tenants depend on
- Keep multi-tenant data isolated and fast as volume grows
- Mentor engineers across four time zones
What you bring
- Deep experience with Python or Go services and Postgres
- Track record of systems that stayed up under real load
- Clear writing, since decisions here are made in the open
What you will do
- Build live-call views that supervisors keep open all day
- Make replay, search and corrections feel instant
- Ship weekly to real teams and watch them use it
What you bring
- Strong React and TypeScript, with care for details
- Experience with dense, data-heavy interfaces
- Eye for what is slow or confusing
What you will do
- Run monitoring, on-call and incident response for live lines
- Plan capacity and regional hosting for UAE, EU and US customers
- Automate the deploy and recovery steps people repeat by hand
What you bring
- Experience running production systems on Linux and containers
- Calm judgement during an outage
- Interest in real-time media, not only web services
What you will do
- Review access, encryption and retention for recordings and transcripts
- Lead customer security questionnaires and audits
- Build guardrails engineers actually want to use
What you bring
- Experience securing cloud services handling sensitive data
- Familiarity with SOC 2, ISO 27001 or similar audits
- Pragmatic approach: fix real risks first
What you will do
- Turn listening to calls into a clear weekly roadmap
- Work with engineering and conversation design on what ships
- Say no, kindly, to things that do not help callers
What you bring
- Shipped products people used every day
- Comfort with technical detail in speech or AI
- Willingness to listen to a lot of phone calls
What you will do
- Design live monitoring, call review and setup flows
- Sit with customers while they use what you made
- Keep the product consistent across languages and right-to-left layouts
What you bring
- Portfolio of shipped, complex product work
- Fluent in Figma and in working with engineers
- Care for clarity over decoration
What you will do
- Write openings, fillers and manners that suit Gulf callers
- Handle switches between Arabic and English naturally
- Review live calls weekly and fix what sounded off
What you bring
- Native or near-native Gulf Arabic and strong English
- Experience in writing for speech, support or broadcast
- Good ear for tone and formality
What you will do
- Write conversations that move between Malay and English the way callers do
- Set the right level of formality for each industry
- Review live calls and turn misses into fixes
What you bring
- Native Bahasa Malaysia and fluent Malaysian English
- Writing or support experience for voice, chat or radio
- Curiosity about how people really talk
What you will do
- Review calls for accuracy, tone and whether the promise was kept
- Label failures so engineers can fix causes, not symptoms
- Flag risky moments to customers' teams the same day
What you bring
- Native Arabic with strong English
- Attention to detail and a steady working rhythm
- Contact centre or quality assurance experience is a plus
What you will do
- Run the workshop that turns a department's process into agent rules
- Test every scenario on the customer's own phone before launch
- Stay on the line for the first live call
What you bring
- Experience in public sector or enterprise delivery
- Can explain technical choices to non-technical leaders
- Arabic is a strong plus
What you will do
- Connect agents to scheduling and patient systems
- Design call flows that respect privacy and consent
- Train clinic teams to review and correct their agent
What you bring
- Background in healthcare IT, integrations or implementation
- Comfort with APIs and messy real-world data
- Calm manner with busy clinical staff
What you will do
- Plan each launch from kickoff to the first thousand calls
- Coordinate customer teams, engineers and conversation designers
- Make sure what was promised in the sale is what goes live
What you bring
- Led software implementations for enterprise customers
- Organised, direct and good under deadline
- Bahasa Malaysia or other regional languages are a plus
What you will do
- Plan and run launches for American customers
- Work through integrations with their scheduling and CRM systems
- Hand over to customer success with nothing left open
What you bring
- Led software implementations for mid-market or enterprise customers
- Strong written and spoken communication
- Experience with CRMs and scheduling tools
What you will do
- Run long enterprise deals from first call to signed pilot
- Demo on a live line, not slides
- Bring customer lessons back to product every week
What you bring
- Track record of enterprise software sales in the UAE or GCC
- Network among decision makers in your sector
- Arabic is a strong plus
What you will do
- Build and close a pipeline of mid-market and enterprise accounts
- Run pilots that prove the numbers on the customer's own calls
- Work closely with solutions on every deal
What you bring
- Closed enterprise or mid-market software deals in the UK
- Comfort selling something people have not bought before
- Honest about what works and what does not yet
What you will do
- Find and win your first customers in a new market
- Run demos and pilots on live lines
- Shape the sales playbook for the US team that follows
What you bring
- Experience selling software or services to clinics, dental groups or home services
- Self-starter who is happy to build from nothing
- Clear, plain communication
What you will do
- Sign and support partners in Malaysia, Singapore and Indonesia
- Help partners win their first deals with us
- Report back on what the market is asking for
What you bring
- Partnership or channel sales experience in the region
- Network among telcos, integrators or software resellers
- Comfortable negotiating in English and Malay
What you will do
- Write case studies, comparisons and launch notes with real customer results
- Turn sales conversations into clear messaging
- Work with regional teams so local pages sound local
What you bring
- Product marketing experience in B2B software
- Writing samples that are plain and specific
- Comfort with technical products
What you will do
- Own onboarding and the first ninety days for American customers
- Turn flagged calls into fixes with the product team
- Keep every promise made to a customer on the record
What you bring
- Managed customer accounts at a software or services company
- Calm and clear when a customer is upset
- Interest in the details of how calls go wrong
What you will do
- Run monthly close, invoicing and collections across currencies
- Build reporting the leadership team uses to decide
- Keep subscriptions and usage billing accurate
What you bring
- Accounting qualification and experience in a growing software business
- Comfort with multi-currency, multi-entity books
- Likes fixing the process, not only the numbers
What you will do
- Run hiring for growing teams, from process to offer
- Set up onboarding, reviews and pay that are fair across offices
- Support managers through their first hires
What you bring
- People or talent experience in a fast-growing company
- Knowledge of employment practice in more than one country
- Warm, direct and organised
What you will do
- Advise on call recording, consent and data protection across the UAE, Malaysia, UK and US
- Negotiate customer and partner contracts
- Work with engineering on privacy and retention
What you bring
- Qualified lawyer with technology or data-protection experience
- Comfort with GCC and international regulation
- Practical advice rather than long memos
Four cities
Always someone awake when a customer needs a person.
Dubai hands to Kuala Lumpur, Kuala Lumpur to London, London to New York. Whoever is in the office now is lit.
After hours--:--Dubai
After hours--:--Kuala Lumpur
After hours--:--London
After hours--:--New York
Hiring process
Five steps, two weeks, no surprises.
- 1
A conversation
Thirty minutes with someone on the team you would join. No quiz, no slide deck.
- 2
A working session
Solve a real problem with us, on a call or a screen. Paid if it runs beyond an hour.
- 3
Meet the team
Two or three people you would work with every week, including someone from another office.
- 4
A decision in 48 hours
You hear yes or no within two working days of the last conversation.
- 5
An offer, in writing
Clear terms, a start date and a first-month plan that is yours to change.
Call it now · UAE line+971 6 558 2137
Do not see your role?
Tell us what you would build. We read every note from people who care about getting calls right.
