First notice of loss, taken properly, at any hour.
Claim intake, status updates, renewals and policy questions handled end to end: the right facts at the first call, the adjuster’s file started, and a next step the customer can hold you to.
Calls become unresolved work. In insurance, it sounds like this.
A customer’s car is in a ditch at 2am, and our line goes to voicemail.
First notice calls drag on because every person asks the questions in a different order.
Renewals lapse because we call too late, or not at all.
Six jobs, inbound and outbound, finished end to end.
Not a menu of features. Pick a job and hear that exact call run just below.
Listen to how it handles the call, line by line.
Motor claims · Inbound · 2:48 · claim opened, adjuster booked. Scroll and watch what the agent says, what it does in your systems while it says it, and what happens when a person is needed.
Marhaba, you’ve reached claims. This is Layla. Are you somewhere safe, and is anyone hurt?
Every action lands as it is said.
Insurance: the same call, seen from your systems. Nothing is typed up afterwards.
- Safety check firstInjury or danger would have gone straight to the emergency line and the on-call team.1:12
- Policy found · claim openedOpened, updated or recalled by number, with the transcript attached.2:00
- Photos requested · adjuster callback · inspection bookedRead from and written to the live diary while the caller is on the line.2:48
0 of 3 actions written
The call ends. The matter doesn’t.
A claim is weeks of small exchanges. The same agent collects the evidence, tells the customer when something changes, and sends the exact documents, always against the live file.
Photos arrive, and find their claim.
The agent matches each photo to the open claim by phone number and reference, then tells the adjuster they’re in.
Here are the photos.
Received, thank you. I’ve added all four to your claim and let the adjuster know.
Damage photosMatched to the claim by phone number and reference
Updates only when something changes.
A message goes out when the status moves, never as a courtesy ping that tells the customer nothing.
Your claim: the adjuster has approved the repair estimate. Your repairer will contact you within two working days.
Sent only when the claim status changed
The exact certificate, not a template.
Updated schedule and certificate, with last year’s changes highlighted, sent as the approved current revision.
From Your business
Your renewal documents
Your renewal is confirmed. Attached are your updated certificate and the policy schedule. Changes since last year are highlighted on page 2.
Policy schedule.pdf Certificate.pdfCurrent revision only
- 08:12 · Call · Overnight accident: claim opened. Safety checked first, details taken, adjuster assigned before the office opens. Resolved by the agent. After hours.
- 08:50 · WhatsApp · Photos arrive for yesterday’s claim. Matched to the right claim and the adjuster notified. Resolved by the agent.
- 09:30 · Call · Renewal calls for next month’s expiries. Changes explained; renewals taken or broker calls booked. Resolved by the agent.
- 10:20 · Call · Status question on a home claim. True status read, next step and date given, text sent. Resolved by the agent.
- 11:05 · Call · Water damage in progress. Recognised as urgent: the emergency repair line is engaged at once. Handed to the team: Emergency repair line · now.
- 12:30 · Email · Broker emails an updated schedule. Matched to the policy, filed, and the broker acknowledged. Resolved by the agent.
- 13:40 · Call · Theft claim with a police report. Report number and items captured in order; specialist review requested. Resolved by the agent.
- 14:50 · Call · Chasing a missing repair estimate. Reached the repairer; estimate promised by tomorrow and tracked. Resolved by the agent.
- 15:30 · Call · Customer disputes a settlement amount. Listened to and recorded; the agent never negotiates a settlement. Handed to the team: Senior adjuster · tomorrow 11:00.
- 16:45 · Call · Glass excess question. Answered from the policy wording, with the clause quoted. Resolved by the agent.
- 18:05 · Call · After hours: breakdown, needs a tow. Cover confirmed, recovery booked, ETA sent by message. Resolved by the agent. After hours.
- 19:40 · WhatsApp · Photo of a cracked windscreen. Attached to a new claim, next steps explained. Resolved by the agent. After hours.
- 21:10 · Call · Caller reports an injury. Emergency number first, then the on-call claims manager is engaged. Handed to the team: On-call claims manager · now. After hours.
Works inside what your team already runs.
Your calendar, CRM and records stay the source of truth. The agent reads them and writes back during the call, so nothing is retyped.
All integrations
What changes for your team from the first week.
First notice is complete the first time
Every claim starts with the same facts in the order adjusters need, so files stop bouncing back for missing details.
Customers know what happens next
Each call ends with a named next step and a time, and the update arrives in writing.
Renewals are worked before expiry
Calls start ahead of the date, in the customer’s language, with the broker’s call booked when it needs one.
Built from the sample day on this page. Illustrative, not a measurement.
What buyers ask before they go live.
Something specific to your operation? Talk to the team or start a free trial.
Yes. It asks about safety first, gives the emergency number when anyone is hurt, and engages your on-call team immediately.
Related industries, same engine, different front desk.
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Bookings, reminders, triage routing and insurance questions, around the clock.
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Banking & Financial Services
Verified account servicing, card and loan enquiries, with compliant records.
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Home & Property Services
Maintenance requests, emergency dispatch and technician scheduling.
See the agentHear it run one of your calls.
Call the agent yourself, start a free trial, or bring us your hardest workflow. Most teams are live in days.
