Every enquiry answered, every intake filled.
Prospective students and parents get answers on the first call, in their language, while applications, documents and open days are tracked all the way to the intake date.
Calls become unresolved work. In education, it sounds like this.
Admissions season: enquiries by the hour and a team of four. The ones we miss go to the next university.
We chase documents by email for weeks, and half the applicants never reply.
Parents call on the evening of open day and the phone just rings.
Six jobs, inbound and outbound, finished end to end.
Not a menu of features. Pick a job and hear that exact call run just below.
Listen to how it handles the call, line by line.
Admissions line · Inbound · 2:15 · application started, open day booked. Scroll and watch what the agent says, what it does in your systems while it says it, and what happens when a person is needed.
Marhaba, admissions. This is Layla. How can I help?
Every action lands as it is said.
Education & Admissions: the same call, seen from your systems. Nothing is typed up afterwards.
- Programme details read · intake date checkedAnswered from your live systems and approved knowledge, not from memory.0:58
- Application started · checklist sentApplication opened in the student system with the contact as parent.1:36
- Open day booked · 2 seatsRead from and written to the live diary while the caller is on the line.2:15
0 of 3 actions written
The call ends. The matter doesn’t.
Admissions is a long conversation with a family. The same agent keeps the file moving, asks for what’s missing once, and never forgets what was said.
A checklist that updates itself.
The list of what’s needed is sent as the approved current document and tracks what has arrived since.
From Your business
Your application checklist
Here’s what we need to complete the application: transcripts, ID and a personal statement. Reply with the files or send them on WhatsApp.
Application checklist.pdfUpdates as each item arrives
A nudge that knows what’s already in.
It mentions only what is still outstanding, and offers a call instead of another email.
Hi Khalid, we have the transcript and ID. Only the personal statement is missing. Want a few minutes on the phone to talk it through?
Can you call tomorrow after 5?
Callback booked for 17:15
A reminder that checks the booking.
Seats are re-checked at send time. If the session changed, the message says so.
Reminder: open day is tomorrow at 10:00, engineering tour, 2 seats. Reply 1 to confirm or 2 to change.
1
Seats re-checked before sending
- 08:05 · Call · Parent asks about deadlines before the office opens. Answered from the approved calendar, application started. Resolved by the agent. After hours.
- 08:50 · WhatsApp · Applicant sends a photo of a transcript. Matched to the application and acknowledged. Resolved by the agent.
- 09:30 · Call · Prospect asks about scholarships. Eligibility explained from the published criteria; details sent. Resolved by the agent.
- 10:15 · Call · Chasing missing documents for the engineering intake. Each outcome recorded, with a callback time where the applicant asked. Resolved by the agent.
- 11:00 · Call · Applicant with an unusual visa question. The agent doesn’t guess about immigration. It captures the case. Handed to the team: International office · 14:00.
- 12:20 · Email · Reference letter arrives. Matched to the applicant and filed to the right application. Resolved by the agent.
- 13:35 · Call · Open day invitations and seat bookings. Seats booked on the call; others sent the link. Resolved by the agent.
- 14:50 · Call · Parent asks about fee instalments. Answered from the published schedule, summary sent in writing. Resolved by the agent.
- 15:40 · SMS · Reminder for tomorrow’s campus tour. Re-checked against the booking before sending. Resolved by the agent.
- 16:30 · Call · Applicant upset about a decision. Heard out, not argued with, and a call from the admissions officer is booked. Handed to the team: Admissions officer · tomorrow 10:00.
- 17:45 · Call · After hours: a parent in another timezone asks about term dates. Answered on the spot. No voicemail. Resolved by the agent. After hours.
- 19:30 · WhatsApp · Voice note asking about accommodation. Understood and answered in writing with the options and prices. Resolved by the agent. After hours.
- 21:20 · Call · Student locked out of the portal. Details taken and the IT desk notified. Handed to the team: IT service desk · 08:30. After hours.
Works inside what your team already runs.
Your calendar, CRM and records stay the source of truth. The agent reads them and writes back during the call, so nothing is retyped.
All integrations
What changes for your team from the first week.
No enquiry goes to a competitor
Every caller gets an answer on the first ring, at any hour, in the family’s own language.
Applications actually complete
Missing documents are chased by the channel each applicant answers, until the file is whole.
Open days fill and show up
Invitations, bookings and reminders run on their own, and no-shows get a call the same afternoon.
Built from the sample day on this page. Illustrative, not a measurement.
What buyers ask before they go live.
Something specific to your operation? Talk to the team or start a free trial.
Yes. It answers from your approved programme material, with the intake dates and entry requirements for each.
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