Channel · SMS
A text that has checked first.
SMS is the shortest line to a customer. Every outbound text reads the live record at the moment it sends, so a reminder never outlives the booking it reminds about.
Reminder checkedBooking still on
Moved by replyReply 2 to move
ConfirmedLinked to the call
Send checkReads live record
RepliesConfirm, move, cancel
StaffPrivate line in
MatterLinked to the call
Both directions
SMS that starts and answers.
Whoever speaks first, it is one matter. Inbound and outbound share the same memory, files and promises.
Inbound
- 01Confirms, reschedules or cancels by reply
- 02Routes staff messages privately
- 03Links back into the same matter
Outbound
- 01Reminders that check the booking first
- 02Links that warn when a file is updated
- 03Only after the second unanswered call, if you say so
A reminder that reads the booking first
Short enough to read, right enough to trust.
- 01Checked at the moment it sendsIf the booking was cancelled an hour ago, the reminder never goes out.
- 02Replies do the workA 2 moves the booking. The calendar, the CRM and the next reminder all follow.
- 03Always on the same matterThe text belongs to the same matter as the call and the email, never a separate thread.
VFLayla · Creek Residences
Starts with themConfirms, reschedules or cancels by reply
Or starts with youReminders that check the booking first
Continuity
When SMS isn't enough, the matter moves on.
The same agent picks the conversation up on another channel, with the facts, the files and the promises intact.
The honest part
What SMS never does.
- Sends a reminder for a cancelled booking
- Texts outside calling windows
- Sends a link to a superseded file without warning
- Stacks messages on a customer who replied
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