A service desk that never closes, at the scale of a nation.
Every resident gets a patient, accurate answer by phone, any hour, in their own language. Tickets are recalled by number, notices go out before people have to ask, and every action is on the record.
“Where is my application?” Answered in seconds.
A resident gives a reference number. The agent finds it, reads where it stands in plain words, and sends the same answer by message. Try it with any number.
Welcome. Say or key in your reference number, and I will tell you where it stands.
CASE-48213
Hello. Your Blue Badge application is with the assessor, and a decision is due on Thursday. I have texted you the details.
- Received
- Assigned
- In reviewNow
- Decision
With the assessor. Blue Badge application
Built for millions of residents, not hundreds of tickets.
Councils, NHS and health bodies, and central government departments answering residents who expect a proper reply first time.
- 01Thousands of calls at onceNo queue, no hold music, and no busy tone on the day of a deadline, an outage or a campaign.
- 02Every language your residents speakNative speech in the languages and dialects of your population, switching when the caller switches.
- 03Peaks without hiringRenewal deadlines, closures and announcements absorbed in minutes, then scaled back when the wave passes.
Everyone gets an answer they can use.
A service desk is only as good as the resident it fails to reach. VoiFlow is built to reach the person who finds forms, apps and menus hardest.
- Speaks slower and repeats on request, with patience for pauses and accents
- No menus to climb: callers simply say what they need
- A text follow-up by SMS or WhatsApp for anyone who needs to read the details
- Works on any phone, including basic handsets and landlines
- Hands over to a person who already has the whole story
Hosted in-country. Audited to the second.
Every action the agent takes is on the record, stored where your rules say it must stay.
- 09:41:07AgentVerified the caller by reference and date of birth
- 09:41:19AgentRead the ticket (read-only access)
- 09:41:33AgentSent the status by message
- 09:42:02SupervisorListened in on the call
- 09:42:40SystemStored the recording in-country under the retention rule
- Security questionnaires completed
- Data processing agreement and data-flow diagrams
- Architecture walkthrough with your security team
- A pilot scope and contract pack for procurement
Tell residents before they have to ask.
Renewals, appointments, missing documents, closures and decisions go out by SMS, WhatsApp and voice, in each resident's language, and the same agent picks up when they reply.
- Renewal and deadline reminders
- Appointment confirmations
- Documents still missing
- Closures and service changes
- Decisions and next steps
- A call back when they missed you
Open the service desk that never closes.
Hear it answer a reference number on your own phone, then talk to the public sector team about how fast your programme can go live.
