Fill the service bay and the test-drive diary.
Service bookings, test drives, recall outreach and parts enquiries handled for every showroom and workshop, with the slot booked in your diary and the confirmation on the customer’s phone.
Calls become unresolved work. In automotive, it sounds like this.
Sales are on the floor and service is under a car. The phone just rings.
Recalls and service reminders go out as letters, and half the cars never come in.
A test-drive enquiry on Saturday night is someone else’s customer by Monday.
Six jobs, inbound and outbound, finished end to end.
Not a menu of features. Pick a job and hear that exact call run just below.
Listen to how it handles the call, line by line.
Service department · Inbound · 1:58 · service and inspection booked. Scroll and watch what the agent says, what it does in your systems while it says it, and what happens when a person is needed.
Marhaba, service department. This is Layla. How can I help?
Every action lands as it is said.
Automotive & Dealerships: the same call, seen from your systems. Nothing is typed up afterwards.
- Vehicle found · service due · bay checkedMatched by registration in the dealer system, with the next service type read from its history.1:24
- Service booked · inspection added · confirmation sentRead from and written to the live diary while the caller is on the line.1:58
0 of 2 actions written
The call ends. The matter doesn’t.
A service is a series of small commitments. The same agent confirms the booking, sends the estimate and keeps owners coming back for recalls and services.
A reminder that checks the bay and the courtesy car.
If the bay or the car changed, the message says so. Otherwise a one-reply confirmation.
Hi Khalid, your service is tomorrow at 8:00, with a courtesy car. Reply 1 to confirm or 2 to move it.
1
Bay and courtesy car re-checked
The estimate, as the approved document.
The itemised estimate goes out as the approved revision, and a reply to approve finds the right job.
From Your business
Your estimate: service and brake inspection
Attached is the estimate for your service and brake inspection. Reply YES to approve, or call and we’ll talk it through.
Estimate.pdfApproved revision only
A campaign that follows until it’s booked.
Owners get a call, then a message, then another call, and the campaign stops the moment they book.
Hi Khalid, there’s a safety recall on your SUV. It takes about an hour and it’s free. Can I book you in this week?
Friday morning.
Booked · recall closed on the record
- 08:05 · Call · Customer needs a service slot this week. Booked with a courtesy car, confirmation sent. Resolved by the agent.
- 08:50 · Call · Recall campaign: owners called until booked. Each outcome recorded against the VIN. Resolved by the agent.
- 09:40 · WhatsApp · Photo of a dashboard warning light. Identified, safe-to-drive guidance given, inspection booked. Resolved by the agent.
- 10:25 · Call · Test drive for Saturday. Model, time and advisor booked; licence details collected in advance. Resolved by the agent.
- 11:30 · Call · Parts enquiry by VIN. Right part found, price quoted, held for collection. Resolved by the agent.
- 12:20 · Call · Warranty question outside the agent’s rules. Facts captured, nothing promised. Handed to the team: Warranty advisor · 14:00.
- 13:35 · Call · Service-due reminders. Three booked on the call; the rest sent a message. Resolved by the agent.
- 14:45 · Email · Fleet customer asks for a quote on ten services. Brief captured, schedule drafted. Handed to the team: Fleet manager · tomorrow 10:00.
- 16:00 · SMS · Reminder for tomorrow’s test drives. Re-checked against the diary before sending. Resolved by the agent.
- 17:10 · Call · Customer wants to collect a repaired car. Status read, collection time booked, invoice sent. Resolved by the agent.
- 18:40 · Call · After hours: breakdown, needs recovery. Cover checked, recovery arranged, message sent. Resolved by the agent. After hours.
- 20:10 · WhatsApp · Web lead for a used SUV. Answered in minutes; viewing booked for the morning. Resolved by the agent. After hours.
- 21:30 · Call · Accident, car undriveable. Safety first, recovery arranged, aftersales told. Handed to the team: Aftersales on-call · now. After hours.
Works inside what your team already runs.
Your calendar, CRM and records stay the source of truth. The agent reads them and writes back during the call, so nothing is retyped.
All integrations
What changes for your team from the first week.
The phone stops ringing out
Service, sales and parts calls are answered while the team is on the floor and under the cars.
Recalls and services actually come in
Owners are followed by call, message and call again until each one is booked or has declined.
Test-drive leads don’t go cold
Enquiries get a call in minutes and a booked visit, including on Saturday night.
Built from the sample day on this page. Illustrative, not a measurement.
What buyers ask before they go live.
Something specific to your operation? Talk to the team or start a free trial.
It books against your calendar and CRM today, and direct connectors for the major dealer systems are on the roadmap.
Related industries, same engine, different front desk.
Real Estate & Property
Launch campaigns, lead qualification and viewings booked while interest is hot.
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Retail & Ecommerce
Order status, returns, delivery changes and win-back calls without the queue.
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Insurance
First notice of loss, claim status, renewals and policy questions handled end to end.
See the agentHear it run one of your calls.
Call the agent yourself, start a free trial, or bring us your hardest workflow. Most teams are live in days.
