Add capacity to every queue. Keep humans for what matters.
Overflow, after-hours and tier-1 handled by an agent that sits inside your queues and your CRM, with warm transfers that carry the whole conversation to the right human.
Calls become unresolved work. In contact centres, it sounds like this.
Service level breaks every Monday at nine, and we can’t hire and train fast enough.
The night shift is the most expensive and the least reliable part of our rota.
Our clients want AI in the queue but won’t give up their escalation paths.
Six jobs, inbound and outbound, finished end to end.
Not a menu of features. Pick a job and hear that exact call run just below.
Listen to how it handles the call, line by line.
Overflow queue · Inbound · 2:51 · reset done, warm transfer. Scroll and watch what the agent says, what it does in your systems while it says it, and what happens when a person is needed.
Marhaba, thank you for calling. Our team are all helping other customers, so I’ll help you directly. This is Layla.
Every action lands as it is said.
Contact Centres & BPO: the same call, seen from your systems. Nothing is typed up afterwards.
- Identity check · code sentChecked before anything private is said or changed.1:13
- Lock cleared · reset link sentRecord found or updated as it is said, not typed up afterwards.2:02
- Warm transfer · full context attachedThe human agent’s screen already shows the transcript, intent and steps tried.2:51
0 of 3 actions written
The call ends. The matter doesn’t.
A queue is a promise about time. The same agent offers a callback that holds the place, sends the summary, and asks how it went.
A callback offer that holds their place.
Callers choose to be rung back in minutes or at a time of their choosing, without losing their place or repeating themselves.
We’re busy right now. Reply 1 and we’ll call you in about ten minutes, or 2 to pick another time.
1
Callback queued · place held
The summary customers keep.
What happened and what happens next, saved to the customer record in the same words.
From Your business
What we did on your call
Here’s a summary: we cleared the lock on your account and sent a reset link. Your account team will contact you about the email mismatch by tomorrow noon.
Same summary saved to the customer record
One question, and low scores go to a supervisor.
A single-question follow-up. Low scores reach a supervisor the same day, with the call attached.
How did we do today, Khalid? Reply 1 to 5.
4
Score logged · low scores routed to a supervisor
- 08:02 · Call · Monday-morning surge absorbed before callers abandon. Overflow taken, most resolved, the rest warm-transferred. Resolved by the agent.
- 08:50 · Call · Password reset with verification. Verified, lock cleared, reset link sent. Resolved by the agent.
- 09:35 · Call · Order status for a retail client’s customers. Read from the client’s system, client-branded greeting. Resolved by the agent.
- 10:20 · Call · Billing dispute above tier 1. Context gathered, live transfer to tier 2 with the record. Handed to the team: Tier-2 queue · live transfer.
- 11:15 · SMS · Callback offers instead of the queue. Places held, callers rung when they chose. Resolved by the agent.
- 12:40 · Call · Booking for a healthcare client’s patients. Booked into the client’s diary, confirmation sent. Resolved by the agent.
- 13:55 · Call · Callbacks at the times customers chose. Connected to the right agent with the history attached. Resolved by the agent.
- 15:10 · Call · Caller asks for a human. Never argued with. Transferred at once with the context. Handed to the team: Supervisor queue · live transfer.
- 16:30 · WhatsApp · Customer replies to the callback message. Time changed, queue updated. Resolved by the agent.
- 18:00 · Call · Evening surge after a service incident. Incident explained consistently across hundreds of calls. Resolved by the agent.
- 20:30 · Call · After hours: the whole queue covered. Same scripts, same escalation, nobody on nights. Resolved by the agent. After hours.
- 21:10 · Call · Complaint needing a regulated response. Recorded accurately and routed to the right team. Handed to the team: Compliance team · tomorrow 09:30. After hours.
- 21:55 · Email · Daily summary of overnight calls to supervisors. Outcomes, flags and the calls worth coaching. Resolved by the agent. After hours.
Works inside what your team already runs.
Your calendar, CRM and records stay the source of truth. The agent reads them and writes back during the call, so nothing is retyped.
All integrations
What changes for your team from the first week.
Service levels hold on the worst day
The agent absorbs the surge, so the queue never builds and callers don’t abandon.
Nights stop being the weak spot
After-hours cover is the same quality as the day team, at the same standard, without a night rota.
Humans handle the calls that need them
Routine work is finished by the agent. Transfers arrive with the conversation already on the screen.
Built from the sample day on this page. Illustrative, not a measurement.
What buyers ask before they go live.
Something specific to your operation? Talk to the team or start a free trial.
Yes. It connects through SIP or your contact-centre platform, or runs on native numbers, and takes calls from your routing rules.
Related industries, same engine, different front desk.
Government & Public Services
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Healthcare & Clinics
Bookings, reminders, triage routing and insurance questions, around the clock.
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Banking & Financial Services
Verified account servicing, card and loan enquiries, with compliant records.
See the agentHear it run one of your calls.
Call the agent yourself, start a free trial, or bring us your hardest workflow. Most teams are live in days.
