Outages, bills and plan changes, without the hold music.
Outage updates, billing enquiries, plan changes and field visits handled at subscriber scale, with the network status and the account in front of the agent and the engineer’s visit booked on the call.
Calls become unresolved work. In telecom, it sounds like this.
When a tower goes down, every subscriber calls at once, and the queue is the outage the customer remembers.
Bill-shock calls are twenty minutes of explaining the same three lines.
Field visits get missed because the customer never got the reminder.
Six jobs, inbound and outbound, finished end to end.
Not a menu of features. Pick a job and hear that exact call run just below.
Listen to how it handles the call, line by line.
Subscriber care · Inbound · 1:49 · outage credit applied. Scroll and watch what the agent says, what it does in your systems while it says it, and what happens when a person is needed.
Hi, my internet’s been down since this morning. Is it just me?
Every action lands as it is said.
Telecom & Utilities: the same call, seen from your systems. Nothing is typed up afterwards.
- Address matched · network status readRead from the live network status, not a script.0:36
- Outage credit applied · alert setHandled inside the conversation, with a receipt on the record.1:13
- Data pack added · restoration alert setWithin the goodwill limits your team set for outages.1:49
0 of 3 actions written
The call ends. The matter doesn’t.
Most telecom calls are anxiety about a thing that’s about to be fixed. The same agent follows each customer through the fix, and writes it down.
The message that ends the call volume.
Sent the moment the network feed clears, to everyone who called or was notified.
Good news: service on your street has been restored. If anything still isn’t working, reply 1 and we’ll call you back.
Sent when the network feed clears
The bill, explained, with the original.
A plain summary of what was discussed, with the actual bill attached, not a re-typed copy.
From Your business
Your bill, explained
As we discussed: the higher amount is the one-off activation fee and a part-month charge from your plan change. The full bill is attached.
Bill.pdfOriginal bill, not a summary
Confirm, move, or check it’s still on.
The visit is confirmed with one reply, or rebooked with one, and the engineer’s list updates.
Your engineer visit is tomorrow, 9 to 12. Reply 1 to confirm or 2 to rebook.
2, after 2pm please.
Rebooked · engineer’s list updated
- 08:03 · Call · Outage query. Area affected, restoration time and credit explained in under a minute. Resolved by the agent.
- 08:40 · Call · Notice to subscribers on the affected route. Called before they call, with the estimate and a credit note. Resolved by the agent.
- 09:25 · Call · Bill-shock call. Each line explained, the original bill emailed. Resolved by the agent.
- 10:10 · WhatsApp · Photo of the router lights. Read, a reset walked through, fixed without a visit. Resolved by the agent.
- 11:00 · Call · Plan change request. Compared against real usage, changed, confirmed in writing. Resolved by the agent.
- 12:15 · Call · Business customer reports a line fault. Fault logged with line details; escalated to the enterprise desk. Handed to the team: Enterprise desk · 13:00.
- 13:30 · Call · Engineer visit booked. Real slot, confirmation and reminder sent. Resolved by the agent.
- 14:50 · SMS · Restoration message. Sent as the network feed clears. Resolved by the agent.
- 15:40 · Call · Retention call at renewal. A customer who was about to leave stays on a plan you approved. Resolved by the agent.
- 16:55 · Call · SIM swap with a suspicious pattern. Extra checks failed, swap not done, fraud desk engaged. Handed to the team: Fraud desk · 17:30.
- 18:20 · Email · Complaint email. Read, case opened, acknowledged in minutes. Resolved by the agent.
- 20:25 · Call · After hours: roaming question. Answered from the current rate card; a bundle added. Resolved by the agent. After hours.
- 21:40 · Call · Customer’s line is down and they rely on a medical alert. Recognised as urgent and escalated at once. Handed to the team: On-call engineer · within the hour. After hours.
Works inside what your team already runs.
Your calendar, CRM and records stay the source of truth. The agent reads them and writes back during the call, so nothing is retyped.
All integrations
What changes for your team from the first week.
Outages stop swamping the line
Subscribers hear the truth before they call, and those who do call get it in seconds.
Bills are understood the first time
Each line is explained, the original is sent, and the dispute rate falls without a script.
Field visits stop being missed
Visits are confirmed, moved or re-booked by the customer’s reply, and the engineer’s list stays true.
Built from the sample day on this page. Illustrative, not a measurement.
What buyers ask before they go live.
Something specific to your operation? Talk to the team or start a free trial.
From your network or service-status feed. If it can’t confirm something, it says so rather than guessing.
Related industries, same engine, different front desk.
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Retail & Ecommerce
Order status, returns, delivery changes and win-back calls without the queue.
See the agentHear it run one of your calls.
Call the agent yourself, start a free trial, or bring us your hardest workflow. Most teams are live in days.
