Use case · Surveys & Feedback

Hear from every customer, not just the angry ones.

Short, natural calls after the service that hear the real answer, in the customer’s own words, flag the unhappy ones for recovery, and turn the rest into data.

Call Layla Watch the job run

How the job runs

Surveys & Feedback, start to finish.

Asks while it’s fresh

A short call within hours of the service, in their language.

Live job logThe same day

Same dayA short call goes out after the service.
On the callThe customer answers in their own words.
Within the hourUnhappy customers are flagged and a person calls back.
WeeklyThemes and scores summarised, with the calls attached.

A full picture while there’s still time.

The job, with and without

Surveys & Feedback: the same job, two very different days.

Hear from every customer, not just the angry ones.

Weeks, for a sample

Week 1An email survey goes out to everyone.
Week 2A small share replies, mostly the very happy and the very angry.
Week 4A report arrives with a few quotes.
Month 2Nobody called the unhappy ones.

Switch to compare. Illustrative flow of a typical job, not a measurement.

Hear it

What it sounds like, and what it does while it talks.

Every action tag is a real write into your systems, made during the call, not afterwards.

Beyond the call. A one-question message goes first, and a call follows for the customers who don’t reply, so the answer arrives on the channel they prefer.

LLayla · Post-service surveyOutbound · 1:03 · feedback captured

Marhaba, Khalid, it’s Layla. I’m calling to ask two quick questions about your visit today. Do you have a minute?

Sure.

How would you rate the visit, from one to five, and what would have made it better?

Survey started

A four. The wait was a bit long, but the team were lovely.

Thank you. I’ve passed on the thanks, and the note about the wait goes to the manager.

Score 4 · wait time flagged

Both directions